Returns and Exchanges

Terms and Conditions of

Users of the Services offered by acknowledge and accept these terms and conditions.

Owner of and related Services

REA s.n.c. 

Via Francesco Petrarca 4 , 20123 MILANO


Information about is the official website of REA s.n.c., a manufacturer of footwear for women. 

On the site, users can find information about the brand and buy products online.

The products for sale are available exclusively to Users which are end users, i.e. consumers who are acting for purposes which are outside their trade, business or profession.


In order to use the Service or any part of it, Users must register in a truthful and complete manner by providing all the required data in the relevant registration form. The Users must also accept the Privacy Policy and these Terms and Conditions in full. Users are responsible for keeping their login credentials confidential.

It is understood that the Owner shall not be held responsible under any circumstances in case of loss, disclosure, theft or unauthorized use by third parties, for whatever reason, of the User’s access credentials.


Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Owner’s discretionary acceptance. accepts credit cards and PayPal payments and allows bank transfers.

Users must select the products and perform the check-out, after having attentively verified the information in the order summary. 


Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary and in the dedicated section of the web site.

Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.

In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it.


As soon as the preorder has been placed it cannot be canceled.

Right of cancellation

In case of purchase of products or services via the User has the right to terminate the contract without specifying the reason, within 14 days. The cancellation period expires after 14 days from the day in which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of return, the User must inform the Owner of their decision to return, by sending an email to

Limitations on the right of cancellation concerning products

Damaged goods, or goods used in any way other than what are specifically necessary to establish their nature and characteristics, will not be replaced or refunded.

In particular, the outer sole of the shoes must be unmarked and in perfect condition; Users may try on shoes only on a clean and carpeted surface and with the warning sticker in place on the outer sole until they are certain to keep them.

Should shoes be returned with apparent damaged outer sole, the Owner reserves the right to refuse their return or to accept the return, and issue a  partial refund (price reduced by handling and repair costs). Any goods must be returned in their original packaging, the dust bags.


The User who buys as a consumer has the right to a guarantee of conformity for the purchased goods and services. The guarantee is valid for 12 months starting with the delivery of the goods. The notice for goods that aren’t in conformity must be given to the Owner within 2 months of discovery.


The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer’s fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.

Privacy Policy

For information about the use of their personal data, Users must refer to the privacy policy of which is hereby considered to be part of these Terms.

 Governing law and jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices. An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.


Any user of the Service, whether those accounts are held by a natural person or a legal person.

Terms and Conditions (or Terms)

These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner.